BID Ambassador Awards - 13 November 2019

The nominations for this have now closed please see shortlist of finalist below


The Lancaster BID Ambassador Awards celebrate success across Lancaster city centre.

Finalist for the categories are listed below: 

Bar Tender of the Year - sponsored by Single Malt Design

This award recognises bar staff in the city centre who make your experience extra special when you go for a drink in the city centre.


Josh at The Stonewell

Ben at Tipple

Lloyd at The Borough 



Chef of the Year – sponsored by

This award recognises chefs who often work unseen in the kitchen to create delicious meals when dining out in the city centre. Nominate the business if you don’t know the name of the chef.


John at Quite Simply French

Petra at The Herbarium

Bruno at Buccellis



Customer Service – sponsored by Lancaster City Council

This award recognises any business where the customer service which goes above and beyond. Nominations encouraged across all business types including retail, hospitality or professional service.

This was split into 2 categories due to the number of entries, 1 for customer service from an individual and the other for customer service from a business. 


Customer Service of the Year from an Individual

Helen at Furness Building Society

Janet at The Borough

Marlene at The Sun Hotel

Customer Service of the Year from a Business

The Royal Hotel and Bar


Jo and Cass


 Independent Retailer – sponsored by Reid Hamilton Insurance Brokers


This award recognises the contribution independent retailers make to Lancaster city centre. Submit your nomination for the small business you feel deserves recognition the most.




Viva Interiors


Young Person of the Year – sponsored by Lancaster & Morecambe College

This award is specifically for people age 16 to 21 that excel in their role and make a direct positive impact within Lancaster city centre.


Abi at The Stonewell

Tom at Tipple

Meg at Journey Social



Manager of the Year – sponsored by Marketgate Shopping Centre

This award recognises the Manager who provides quality leadership to their team and ensures their business delivers high levels of customer satisfaction and is a positive asset to the city centre.


Matt at HMV

Katie at Journey Social

Lisa at Bella Italia



Visitor Attraction – sponsored by St Nicholas Arcades

This award recognises the best attraction for visitors to our Heritage city centre. Nominate your favourite venue which provides the best visitor experience.


Lancaster On Ice 

Lancaster City Museum

The Jazz Festival


Lancaster Ambassador of the Year – sponsored by Holdens Solicitors

This award recognises the individual who really excels and makes the biggest positive impact in Lancaster city centre. Although nominations can be submitted for this category, the judges reserve the right to consider nominees from across all categories to receive this ultimate recognition.


Tim Tomlinson – Owner of The White Cross, Merchants and Stonewell Tap

Jolanta Cross –Assistant Manager at St Nics Shopping centre

Martin & Hannah Horner – owners of The Borough and team behind Lancaster on Ice



Well done to all our nominees, thank you to everyone who took time to vote and congratulations to our finalists we look forward to seeing you all in November at the awards dinner.





View the FAQs sheet here for answers to all your questions about the awards